Refund Policy

At Hustlers Shine, your satisfaction is our priority, and we want you to be completely satisfied with your purchase. Please read our comprehensive return and refund policy to understand the terms and conditions.

30-Day Return Policy:

You have 30 days from the date of receipt to request a return. To be eligible for a return, your item must meet the following criteria:

  1. The item must be in the same condition as when you received it.
  2. It should be unworn or unused, with all original tags and packaging intact.
  3. You must provide a receipt or proof of purchase.

Starting a Return:

To initiate a return, please follow these steps:

  1. Contact Us:
  1. Approval:
    • Obtain approval for your return from our customer service team.
  1. Return Address:
    • Once approved, we will provide you with the appropriate return address.
  1. Important Note:
    • Items sent back without prior authorization will not be accepted.

Return Process:

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Damages and Issues:

Please inspect your order upon receipt. If the item is defective, damaged, or you receive the wrong item, contact us immediately. We will promptly address the issue to ensure your satisfaction.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about the eligibility of your item, please get in touch with us. Please note that sale items and gift cards are non-returnable.

Exchanges:

For a faster resolution, you may choose to return the item you have and make a separate purchase for the new item once your return is accepted.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must meet the same return criteria as mentioned above, including being unworn or unused, with all tags, and in its original packaging.

Refunds:

Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@hustlersshine.com.

Thank you for shopping with Hustlers Shine. We value your satisfaction and are committed to providing a hassle-free return experience. If you have any questions or concerns, please feel free to contact us at info@hustlersshine.com